Zandy Fell is a Director with The ZALT Group. She works with people who want to have better workplace relationships and those who want to become conflict gurus! Creating change through relationship building, enthusiasm and a demonstrated business rationale is her proven approach.
As a workplace conflict resolution practitioner, Zandy’s passion is supporting others to prepare for and participate in difficult conversations. Proactively she supports people to manage their own working relationships for strategic advantage.
She combines a legal and HR background with years “in the trenches” of industrial relations. Zandy is currently a Restorative Engagement Facilitator for the Commonwealth Ombudsman for the Defence Force as well as a Facilitator for the Direct Personal Responses in Victoria with the Department of with the Department of Health and Human Services response to the Royal Commission.
How to have Conversations that Spark
Having authentic conversations are key to changing yourself and others. Balancing relationships and risks when influencing others to innovate or problem solve requires confidence, capability, credibility and courage! Fostering genuine connections and having “real” conversations is at the core of moving through difficult subject matter or opposing views. This session will dispel the myths of avoiding difficult conversations and empower you to identify effective choices, strategies and tools. This session will provoke you to think differently about difficult conversations.
How session fits with meaning and purpose in work
The more effective your communication the greater your influence and impact. Bringing about any change will require a measure of inspiration, education and engagement of your audience. Having the know-how and confidence to do this is crucial in the workplace (and any part of your life).
The emphasis will be on mindset, capability/skills & “courage”. The workshop will include strategies and techniques drawing from the disciplines of negotiation, conflict management, change, leadership and will cover topics such as:
- Identify the different types of conversations and explore practical options and strategies to control or influence key stages and factors (for example, choices available, positive problem solving, stakeholder management, articulating intention to ensure the desired impact, framing and managing conversations).
- Work through practical scenarios
- Understanding an individual’s physiological/neuroscientific responses and impacts on conversations (e.g. perceptions of power, stress, workplace justice etc.).
- Understanding & managing your personal style and reputation and how to neutralise personal bias when necessary.
- How to respond to both and manage the “unexpected” during conversations (e.g. managing emotional outbursts, threat etc) and strategies for closing difficult conversations.